Suburban Mazda of Troy

Justin was friendly and professional; however, my trade-in was significantly undervalued by Suburban. After giving Suburban two attempts at a reasonable offer, I ultimately took my business to a competing Mazda dealership, who gave me a fair offer on my trade-in and offered a slightly better sale price on the vehicle I purchased: a 2024 CX-5. Because of this experience, I’m unlikely to consider Suburban in the future or recommend it to my friends and family.

Love, ❤, luv this Mazda dealership! See those photos of the dealership? I took them. Longtime, loyal customer. Just purchased my 3rd vehicle here. No game-playing here. If you're looking for new Mazda, this is the place to come. See Willie in Sales! Tell him you heard good things from me. Vehicle maintenance is quick and efficient! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 Check out THIS Mazda dealership if you're in the market for a new vehicle!

We had an exceptional experience at Suburban Mazda of Troy, largely thanks to Sales Rep Thomas Grace. His professionalism and expertise made the entire buying process a breeze. Thomas was incredibly efficient, ensuring a quick and seamless transaction. I highly recommend both the dealership and Thomas for their outstanding service and commitment to customer satisfaction.

*Update! I bought my car & I absolutely love it! Justin explained everything perfectly. I have never had a better experience at a dealership! Such a great deal on my Mazda CX-5. I worked with Justin, it was a great experience. He was very informative and pleasant to work with. I learned a lot about Mazda’s. I can’t wait to purchase my new vehicle. I highly recommend going to see Justin, if you are interested in a Mazda!

I recently leased a Mazda CX5 at Suburban Mazda of Troy and the service I received was impeccable! My salesperson, Alex, was amazing! He was patient, incredibly knowledgeable and had a very positive demeanor. Alex even delivered my vehicle to me at work when it was ready! I felt that both he and his manager went above and beyond to make sure I was a satisfied customer. I would definitely recommend this location.

I have worked at dealerships all my life (over 30 years) and this place is the epitome of all the horror stories you hear about them. The salesman, MO, tried to slip in a thousand dollar oil change package into the sales agreement. The service department refused to do a 10 minute repair when the vehicle was brought back within an hour of taking delivery. The service advisor would not even listen to what I needed done. When I told him I didn't have an appointment, he just walked away and said "we don't do anything without an appointment". Apparently, they're not even competent enough to use the post office. I was told the secretary of state computers were down and they would mail me the registration. That was 2 weeks ago and it hasn't arrived yet. Last night I logged into the secretary of state website and printed a duplicate registration. I have no complaints with the vehicle. It's just unfortunate they are the only Mazda dealership on the east side. My daughter fell in love with my CX50 and now is interested in buying one. I told her to drive to the dealership in Livonia or Brighton. I can't tell you if either one is better but they sure can't be any worst.